Frequently Asked Questions
Everything you need to know about your Glen Appliances experience
What is the standard delivery timeline for Glen appliances?
We typically process orders within 24-48 hours. Depending on your location, delivery usually takes 3 to 7 business days across India.
Do you offer professional installation for kitchen chimneys and hobs?
Yes, we provide professional installation services for all major appliances. You can book an installation request through our website or by calling our customer care helpline once your product is delivered.
What is the warranty policy on Glen products?
Most Glen appliances come with a standard 1-year comprehensive warranty. Specific products like chimneys may offer extended warranties on motors. Please refer to the product manual for specific details.
What payment methods are accepted on your online store?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. We also offer No-Cost EMI options on select bank cards for high-value purchases.
Can I return a product if it arrives damaged?
In the unlikely event of receiving a damaged or defective product, please report it to us within 48 hours of delivery. We will arrange a replacement or a full refund after a brief inspection.
How can I track the status of my order?
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also log into your Glen account and visit the 'My Orders' section for real-time updates.